Privacy Policy
This Privacy Policy explains how Echo collect, uses, and protects your information when you visit our website, interact with our content, or use our services, including any contact forms, booking pages, or SMS/phone-based communication.
By using this website or submitting information to us, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information when you interact with us:
Contact details – such as your name, email address, phone number, and business name.
Project and business information – details you choose to share about your company, services, goals, or timelines.
Communication data – messages you send via forms, email, SMS, or chat, call logs, and notes from calls.
Usage and analytics data – information about how you use our website, such as pages viewed, time on site, browser type, device type, IP address, and general location.
Technical data – cookies, pixels, and similar tracking technologies that help us understand performance and improve your experience.
You can choose not to provide certain information, but this may limit our ability to respond or provide services.
How We Use Your Information
We use the information we collect to:
Respond to inquiries and contact form submissions.
Provide our services, proposals, and follow-ups related to your project or business.
Send you service updates, meeting reminders, and account or project-related notifications.
Send marketing communications where permitted by law (you can opt out at any time).
Improve our website, funnels, and marketing based on analytics and performance data.
Maintain security, prevent fraud, and comply with legal obligations.
SMS/Text Messaging and Phone Calls
If you provide your phone number, you agree that we may contact you by SMS/text message or phone call for:
Lead follow-ups and discovery calls
Project or service updates
Appointment confirmations and reminders
Customer support
Occasional promotions or offers related to our services
Message and data rates may apply.
Message frequency may vary.
You can opt out of text messages at any time by replying “STOP” to any SMS from us.
To get help, reply “HELP” or contact us at Team@echomarketinghub.com.
We do not sell your phone number or use it for unrelated third-party marketing.
Cookies, Pixels, and Analytics
We may use cookies, pixels, and similar technologies to:
Keep the site functioning properly
Understand how visitors use our website
Measure the performance of campaigns and funnels
Run retargeting or lookalike advertising on platforms like Google or Meta
Tools we may use include (but are not limited to):
Google Analytics / GA4
Meta Pixel (Facebook/Instagram)
Other analytics, CRM, or heatmap tools (e.g., Hotjar, GoHighLevel)
You can usually control cookies through your browser settings and opt out of some tracking through tools provided by those platforms.
How We Share Information
We do not sell your personal information.
We may share your information with:
Service providers and platforms that help us operate our business (for example: CRM systems, email marketing providers, website hosts, analytics tools, payment processors, or call/SMS platforms).
Professional advisors (such as legal or accounting) if reasonably necessary.
Authorities or other parties if required by law, to protect our rights, or to investigate suspected fraud or misuse.
These third parties are only given access to the information necessary to perform their services and are expected to protect it.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Data Storage and Retention
We store information only for as long as it is reasonably necessary for:
Providing services and running our business
Meeting legal, accounting, or reporting requirements
Maintaining communication records for legitimate business purposes
When information is no longer needed, we take reasonable steps to delete or anonymize it.
Security
We take reasonable physical, technical, and administrative measures to protect your information from unauthorized access, loss, misuse, or disclosure.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices
You have choices about how we use your information:
Email – You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.
SMS – You can opt out of text messages at any time by replying “STOP.”
Cookies – You can adjust your browser settings to block or delete cookies, though some features of the site may not function properly.
Access/Update – If you want to access, update, or request deletion of the information we hold about you, contact us at Team@echomarketinghub.com, and we will respond within a reasonable time, subject to legal obligations.
Third-Party Links
Our website may contain links to other websites or platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before providing any personal information.
Children’s Privacy
Our website and services are intended for business and professional use and are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website or services after changes are posted means you accept the revised policy.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:
Echo
Location: Vancouver, BC